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گروه یونین اسکوئر هاسپیتلیتی
Case Study: No tipping at USHG
Over the years, the company that operated the caf� added nearly a dozen other highly regarded restaurants around New York (and spun off Shake Shack, a billion-dollar company, in the process) as part of the Union Square Hospitality Group (USHG).
Instead of accepting tips, USHG raised their prices 20 percent.
USHG can't offer that thrill any longer.
USHG gives hosts a chance to gain status through virtue signaling.
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